Refund policy

When we refund

If a film fails to render or comes out broken and we cannot fix it, write to support@hourlore.com and we refund that month.

If you subscribed and have not rendered any film yet, you can ask for a refund within 7 days.

When we do not refund

Films were rendered and match the preview and script you approved, but you changed your mind.

The account broke the terms.

Downloads

Finished films stay available to download for 7 days.